Terms of service

Last Updated: July 2026

Welcome to Masha Lifestyle. These Terms of Service govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to the terms outlined below. Please read them carefully before making a purchase.

1. Acceptance of Terms

By accessing or using the Masha Lifestyle website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or legal guardian.

If you do not agree with these Terms of Service, please do not use our website.

2. About Masha Lifestyle

Masha Lifestyle is an online shopping store offering carefully selected lifestyle, home improvement, kitchen, cleaning, and everyday-use products for customers across the United Arab Emirates (UAE).

We strive to provide high-quality products, competitive prices, and excellent customer service.

3. Products & Pricing

We make every effort to ensure that product descriptions, images, pricing, and availability are accurate.

However, we reserve the right to:

Correct pricing or typographical errors.
Modify or discontinue products without prior notice.
Limit product quantities.
Cancel orders if incorrect pricing or availability occurs.

All prices displayed on our website are in United Arab Emirates Dirham (AED) unless otherwise stated.

4. Orders

After placing an order, you will receive an order confirmation.

Receiving an order confirmation does not guarantee acceptance of your order.

Masha Lifestyle reserves the right to:

Cancel suspicious or fraudulent orders.
Refuse service to anyone.
Limit quantities purchased per customer.

5. Payment

We currently support payment methods available at checkout, including Cash on Delivery (COD) where applicable.

Customers agree to provide accurate payment and billing information.

6. Shipping & Delivery

We deliver across the United Arab Emirates.

Estimated delivery times are provided for convenience and may vary due to:

Public holidays
Weather conditions
Courier delays
High order volumes
Remote delivery locations

While we strive for timely delivery, delivery dates cannot be guaranteed.

7. Returns & Refunds

Our Return & Refund Policy forms part of these Terms of Service.

Customers are encouraged to review our Return & Refund Policy before placing an order.

8. Customer Responsibilities

By placing an order, you agree to:

Provide accurate contact information.
Provide a complete delivery address.
Be available to receive your order.
Treat our customer support staff respectfully.

Incorrect addresses or unreachable phone numbers may result in delivery delays or order cancellation.

9. Intellectual Property

All content on the Masha Lifestyle website, including but not limited to:

Logos
Images
Product descriptions
Graphics
Website design
Text
Branding

is the property of Masha Lifestyle or its licensors and may not be copied, reproduced, distributed, or used without written permission.

10. Prohibited Use

You agree not to:

Use the website for unlawful purposes.
Attempt to hack or damage the website.
Upload malicious software.
Interfere with website security.
Use automated tools to copy website content.
Violate any applicable laws while using our services.

11. Limitation of Liability

To the fullest extent permitted by law, Masha Lifestyle shall not be liable for:

Indirect or incidental damages.
Loss of profits.
Business interruption.
Delivery delays caused by third-party courier services.
Technical issues beyond our control.

Our total liability shall not exceed the value of the product purchased.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, or policies of external websites.

14. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Updated versions will be published on this page with a revised "Last Updated" date.

Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws governing the operation of our business and the markets in which we serve our customers.