Refund policy

Last Updated: April 2026

At Masha Lifestyle, customer satisfaction is our top priority. We are committed to providing premium-quality products and a smooth online shopping experience across the United Arab Emirates. If you're not completely satisfied with your purchase, we're here to help.

7-Day Return Policy

We offer a 7-day return window from the date your order is delivered.

To qualify for a return:

The product must be unused, undamaged, and in its original condition.
All original packaging, accessories, manuals, and tags must be included.
The item must not show signs of wear, damage, or misuse.
Proof of purchase or your order number is required.

Items That Cannot Be Returned

For hygiene, safety, and quality reasons, the following items cannot be returned unless they arrive damaged or defective:

Personal care products
Beauty and skincare items
Opened hygiene products
Customized or personalized products
Gift cards
Clearance or final sale items

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request quickly, please include:

Your order number
Clear photos or videos of the product
Photos of the packaging (if applicable)

Once verified, we'll arrange a replacement or refund at no additional cost.

Refund Process

After we receive and inspect your returned item, we'll notify you about the status of your refund.

If approved:

Refunds for prepaid orders will be processed to the original payment method.
Refund processing typically takes 5–10 business days, depending on your bank or payment provider.
For eligible Cash on Delivery (COD) orders, refunds will be processed through an agreed refund method after verification.

Return Shipping

If the return is due to our error (wrong item, damaged product, or defective product), Masha Lifestyle will cover the return shipping costs.

If the return is due to a change of mind or ordering the wrong product, the customer may be responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after receiving the product if it meets our return conditions.